If you are unhappy with a Gerry’s product bought online from Gerry’s Shop, please don’t hesitate to let us know so we can discuss and review your claim.
Please contact us at customerservice@gerrys.co.nz during work hours (Monday-Friday) to discuss your concerns.
New Zealand’s Consumer Guarantees Act and Fair Trading Act form the basis of our Return and Refund Policy, although we go beyond what is required by this legislation.
Of course all refunds requested after purchase are provided at the discretion of Gerry’s Bakery. You have 7 days after purchase to raise a query with Gerrys Bakery, after which time no claims will be accepted.
If you bought your product online from Gerry’s Shop, please email our customer service team with your order details at customerservice@gerrys.co.nz or via our chat function on our website. Customer service is staffed Mon-Fri 9am-4pm.
Under the Consumer Guarantees Act 1993, Gerry Shop is not obliged to refund if you have simply changed your mind, found a product cheaper elsewhere or you simply didn’t like the item.
We will issue a credit note or refund only if the items are in a brand new re-sellable condition. There will be a restocking fee which is 5% of the sale which covers our credit card fees and handling. If you brought the product with free shipping we will also charge a $5 flat fee to cover this ontop of the 5% restoking fee.
All orders are sent with authority to leave. If this is not acceptable please contact our customer service team before purchasing to see if alternate arrangements can be made.
All claims for any product must be made within 7 days after delivery otherwise we will close the order and it will not be possible to re-open the order or put any claim against it.
WRONG PRODUCTS DELIVERED FROM GERRY’S SHOP
If you ordered something online and received something else, Gerry’s Shop will send you the correct product, offer a credit/voucher or refund you in full for the incorrect product, depending on your preference.
You may not need to return the products you received in error but please ensure that these are kept safe until the customer service team has made a decision on this.
Please email Gerry’s Shop at customerservice@gerrys.co.nz during work hours with your order details.
All claims for any product must be made within 7 days after delivery otherwise we will close the order and it will not be possible to re-open the order or put any claim against it.
DAMAGED PRODUCTS FROM GERRY’S SHOP
If your product is damaged during delivery please take a photo of the damage and email it to our customer service team at customerservice@gerrys.co.nz so we can review the claim. This is always helpful to see if the damage occurred in the manufacturing process or with the carrier.
All claims for any product must be made within 7 days after delivery otherwise we will close the order and it will not be possible to re-open the order or put any claim against it.
